Managed IT Services

Managed IT

Managed IT services allow organizations to focus on core projects and strategic initiatives, instead of the day-to-day operations. This saves money in the long run, and additionally, many managed services cost less than other traditional services and staff. Organizations that use MSPs have access to numerous IT employees that are experts in multiple areas of the IT industry, including networking, storage, virtualization, compliance, security, software, etc. Ransomware, Trojan horses, spyware and malware are things small businesses like yours don’t ever want to come across. While the term cyber security was once thrown around to scare businesses into purchasing security software, today’s sophisticated threats can leave immense impact, something that antivirus solution alone can’t handle. With that in mind, we’ve rounded up top cyber attack statistics that prove you need managed services in order to remain safe and operational.

The Figures

Small businesses are not at risk of being attacked, but worse, they’ve already fallen victim to cyber threats. According to Small Business Trends, 55 percent of survey respondents say their companies have experienced cyber attack sometime between 2015 and 2016. Not only that, 50 percent reported they have experienced data breaches with customer and employee information during that time, too. The aftermath of these incidents? These companies spent an average of $879,582 to fix the damages done to their IT assets and recover their data. To make matters worse, disruption to their daily operations cost an average of $955,429.

Benefits of Managed IT Services

Through outsourcing managed IT services, Small Businesses are able to reap the benefits of receiving IT support at a significantly reduced cost in comparison to creating a comparable team in-house. Managed Service Providers can offer a wealth of experience from actively managing multiple client accounts that in-house teams would not collectively have. We provide an enormous suite of business software and tools to be integrated with your solution, and reduce complexity on your end. From endpoints such as laptops, cell phones, workstations, and even custom IOT devices develped in house such as automotive self-driving and business class tools, to your internal infrastructure, we manage and continually improve all aspects of your system.

Additionally, by using a Managed Service Provider organizations are able to forecast their monthly, quarterly, and yearly expenditure on IT, and are freed from having to focus on this area of operational readiness. This allows SMBs to focus on growing their business without worrying about day-to-day IT issues or requirements.

We become an integrated part of your IT department providing the scale and skilled experts you can trust. We will manage the day-to-day operations including end user support and device management so you can spend more time on your business priorities.

Another benefit to managed IT services is a greater opportunity for security expertise and successfully enacted security policies. Managed Service Providers work with standards such as PCI compliance day in, day out, and should be able to steer your organization within the parameters and regulations it needs to adhere to. For some organizations, especially in finance, healthcare, educations, and other industries, this type of regulatory compliance is mandatory for the IT portion of their business, and requires the expertise and experience that a managed service provider can offer. Managed Service Providers can mitigate risk in this way while assuring that the experts in charge of your IT operations are always up to date on the latest information, technologies and processes that will keep your infrastructure working efficiently and successfully into the future.

Service Levels:

 Level 1:  Basic Security

Basic security features like secure DNS and User Authentication for each user.

 Level 2:  Enterprise Security

Enterprise security builds on the first level by adding firewalls, certificate authentication, and segmenting user access. Important data is backed up to immutable storage.

 Level 3:  Advanced Enterprise Security

Advanced enterprise security requires multi-factor authentication from managed certificates and bio metrics. A team of security experts regularly test the system for vulnerabilities, and extensive employee training and company policies must be implemented. This level of security requires a site specific chief of security, and UPS backup systems connected to certain equipment.

 Level 4:  Ultimate Security

The Ultimate in secure infrastructure. Along with the other levels of security, this level implements the strictest security policies. Access to information must be restricted physically as well as electronically, and access to all information and resources is granted on a temporary need to know basis. Critical local components such as servers and network infrastructure are encased in Faraday cages. Critical information is stored Geo-redundantly in nuclear-emp hardened data centers, and is encrypted using proprietary methods at rest and in transit. This is Level 4 FIPS 140-2 Compliant.

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Top Reasons To Use a Managed Provider

1: High Hardware Costs: Technology architectures are incredibly expensive to buy, with no guarantees they won’t be obsolete within two years.

2: Increasingly Specialized Technologies: Traditionally, companies could hire a handful of IT staff to build, manage, and troubleshoot problems across the entire IT enterprise. Now, in order to ensure high performance and availability, IT teams are built for each IT function (ex. data center, security, etc.).

3: Cost of Qualified Personnel: IT personnel are in high demand… and they don’t come cheap.

4: Scarcity of Qualified Personnel: Even if you do have an IT team, do you have enough? Are the people you do have completely up to their ears with maintenance?

5: Opportunity Cost of Constant Maintenance: If unencumbered by maintenance, members of your IT team could focus on business enhancing projects such as updating your CRM or developing new lead generation analytics, etc.

The Attacks

So what types of attack did these businesses experience?

  • Malware: Short for "malicious software," malware comes in several forms, including computer viruses, worms, Trojans, and dishonest spyware.
  • Computer worm: A computer worm is a software program that copies itself from one computer to the next. It does not require human interaction to create these copies and can spread rapidly and in great volume.
  • Spam:Spam: Spam refers to unwanted messages in your email inbox. In some cases, spam can simply include junk mail that advertises goods or services you aren't interested in. These are usually considered harmless, but some can include links that will install malicious software on your computer if they're clicked on.
  • Phishing:Phishing: Phishing scams are created by cyber criminals attempting to solicit private or sensitive information. They can pose as your bank or web service and lure you into clicking links to verify details like account information or passwords.
  • Botnet: A botnet is a network of private computers that have been compromised. Infected with malicious software, these computers are controlled by a single user and are often prompted to engage in nefarious activities, such as sending spam messages or denial-of-service (DoS) attacks.
  • Ransomware: Ransomware is a form of malware that encrypts a victim's files. The attacker then demands a ransom from the victim to restore access to the data upon payment.